Lash lift appointments may only take an hour, but for a new client, that hour can feel like an eternity if they're not comfortable. As a beauty professional, it's your job to make sure your clients feel at ease during their lash lift. By paying attention to the little things, you can create a more enjoyable experience for your clients and turn them into repeat customers.
At My Absolute Beauty, we specialize in providing industry-leading lash lifts and have some pro tips to share on how to keep your clients comfortable during their appointment.
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Communicate with your clients. When scheduling a lash lift appointment with a new client, ask if they've had the procedure done before and how their experience was. If they're completely new to lash lifts, schedule extra time to discuss the procedure in detail and address any questions they may have. Once they're in your chair, explain your process and the safety measures you take to create a healthy environment.
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Provide tips for your clients beforehand. To help keep your clients comfortable during their appointment, recommend that they avoid caffeine the day of their appointment. Caffeine can cause their eyes to flutter, making it more difficult for you to perform the lash lift. You can also suggest that they bring along music, audiobooks, or podcasts to listen to during their appointment to help them relax.
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Work on both sets of lashes. By working on both sets of lashes at the same time, you can help ensure that the final result is even and symmetrical. This also gives your client the option to stop the appointment halfway through if needed.
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Create a relaxation station. Set up an area in your salon or lash business with relaxing herbal teas and essential oils to help calm your clients' nerves. Play soothing music and
How to Help Keep Your Clients Comfortable During a Lash Lift
Imagine, it’s your first lash lift, and you hop into a chair and lay back — sounds relaxing, doesn’t it? And then, as your cozying up in your the chair, your eyes are taped shut and you’re expected to lay still for the next hour or so.
For some clients this is the ultimate relaxation — they can catch a few zzz’s and awake with beautiful, long lashes.
For others, the claustrophobia sets in and they have a hard time relaxing.
Where do you begin in making your client feel at ease? Below are pro tips from lash lift experts!
Communicate!!!!
When you schedule a lash lift service with a new client, ask if they’ve ever had one done and what their experience was. If they are completely new, schedule a little more time to discuss the procedure. Use this time to address any of their questions and talk about the stranger aspect such as the eye shields.
Or, refer them to a relevant website that explains the procedure in detail, beforehand.
The more information your client has, the more comfortable they’ll feel.
Once they’re in your chair, it’s a good idea to explain your process — how the lashes are applied and the safety measures you follow to create a healthy environment.
Provide tips for them beforehand.
One of the best tips that was ever bestowed is this: ask your client not to drink coffee or caffeine the day of their appointment.
Did hell just freeze? Was there a loud gasp?
We know, it’s asking a lot!
Why ask your client to abstain from caffeine the day of their appointment? Simple, the caffeine makes their eyes flutter making it increasingly difficult to perform a lash lift. As a result, the lash lift may take longer as you fight the movement.
You can also recommend that they bring along music, audiobooks, or podcasts to listen to, to help keep a calm, peaceful appointment.
Work on both set of lashes.
This may seem counterintuitive, but when you work on both set of lashes at the same time, the lashes will be even should your client become too distracted or anxious to continue. This also allows for the option of stopping midway through — you can discuss that you’re halfway there and can continue, or you can give them the option to stop. Here, they’ll know if they can endure the additional time needed or not.
Create a relaxation station.
Salons or lash businesses love to offer clients adult beverages upon arrival, but what if you gave them a whole station to indulge in?
Create an area stocked with relaxing herbal tea such as lavender, chamomile, or lemon balm, in addition to some essential oils that can also quell anxiety. Play relaxing music and even make a couple of posters that have acupressure points they can target while waiting to usher the calm!
A lash lift is a standard service for beauty professionals, and to us, it’s old news — it’s been a minute since we’ve been a newb. Keep this in mind for your new or hesitant clients. Create an atmosphere where education is key and provide them with the best tips and information to help calm their anxieties.
If you’re interested in elevating your lash lift skills and techniques, connect with us today about our training opportunities.
Check out our other article on 9 Steps to Introduce Your Clients to a Lash Lift
The post The Ultimate Guide To Client Comfort During a Lash Lift appeared first on My Absolute Beauty.