It is the customer’s responsibility to review this Shipping & Returns Policy before placing an order. By completing your purchase on MyAbsoluteBeauty.com, you acknowledge and agree to the terms outlined below.

Customer Service

Our customer service team is available Monday through Friday.

You can contact us through the chat on our website or by email at:

info@myabsolutebeauty.com

We aim to respond to all inquiries within 24–48 business hours. Messages received during weekends or holidays will be answered on the next available business day.

Business Days

For processing, shipping, and delivery estimates, business days are Monday through Friday.

Saturdays, Sundays, and holidays are not considered business days. Orders are not normally processed or shipped on weekends or holidays.

Order Processing

Most orders are processed and shipped within 1–2 business days, depending on product availability and order volume.

Orders placed during weekends or holidays will begin processing on the next available business day.

Processing times may be longer during:

• Sales and promotional events
• Holiday periods
• Product launches
• Periods of unusually high order volume
• Severe weather or carrier disruptions

Processing time refers to the time required to prepare your order for shipment. It does not include the carrier’s transit time.

Estimated Delivery Times

Delivery estimates displayed during checkout are calculated based on factors such as:

• Shipping destination
• Package size and weight
• Selected shipping method
• Carrier transit estimates

All delivery dates are estimates and are not guaranteed.

Once your order has shipped, standard transit time is generally 3–5 business days, depending on your location, package size, and selected shipping service.

Shipments may be delayed due to circumstances outside our control, including:

• Carrier delays
• Severe weather
• Customs inspections
• Incorrect or incomplete addresses
• Technical or system issues
• High seasonal shipping volume
• Other unexpected conditions

My Absolute Beauty is not responsible for carrier delays and cannot refund shipping charges solely because a package arrives later than the estimated delivery date.

Shipping Carriers

My Absolute Beauty reserves the right to ship orders using any available carrier at its discretion, including:

• United States Postal Service
• UPS
• FedEx
• DHL

The carrier selected may differ from the carrier displayed during checkout when necessary to ensure efficient delivery.

You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.

Expedited and Overnight Shipping

Orders using expedited or overnight shipping must be placed before 12:00 PM Mountain Time, Monday through Friday, to be eligible for same-business-day processing.

Orders placed after the cutoff time, during weekends, or on holidays will begin processing on the next available business day.

This cutoff applies to services such as:

• USPS Express
• FedEx Standard Overnight
• Other expedited shipping options

Expedited shipping refers to carrier transit time after the order has been processed. It does not eliminate order-processing time.

Carriers may extend delivery times for residential addresses or because of service interruptions. These delays are outside our control, and shipping charges will not be refunded when the carrier does not meet an estimated delivery time.

Expedited orders shipped on Friday are generally delivered on the next available carrier business day. Saturday and Sunday delivery are not guaranteed.

Address Requirements

My Absolute Beauty does not currently ship to:

• P.O. boxes
• Private mailboxes
• APO/FPO addresses

Orders submitted with unsupported addresses may be delayed, canceled, or returned.

Customers are responsible for providing a complete and accurate shipping address, including:

• Apartment or suite numbers
• Building information
• Gate or buzzer codes
• Any other information required for delivery

Shipping labels are created using the information entered during checkout. My Absolute Beauty is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address.

If a package must be reshipped because the customer provided incorrect or incomplete information, the customer will be responsible for the additional shipping costs.

Please select a secure delivery address where someone can safely receive the package.

Shipping Charges

Shipping charges for original orders are non-refundable.

Return shipping charges are also non-refundable unless the return is required because:

• An incorrect item was sent
• An extra item was sent
• The product arrived damaged
• The item was confirmed to be defective

Any shipping label provided by My Absolute Beauty may only be used for the approved return for which it was issued.

Optional Shipping Protection

An optional shipping protection or insurance service may be offered during checkout.

Shipping protection may provide additional coverage for qualifying lost, stolen, or damaged packages, subject to the terms of the protection provider.

When shipping protection is declined, My Absolute Beauty cannot guarantee that a lost or stolen order will be replaced or refunded. We will make reasonable efforts to help the customer contact the shipping carrier and initiate an available claim.

Lost, Stolen, or Misplaced Packages

My Absolute Beauty is not responsible for packages that are lost, stolen, misplaced, or marked as delivered by the carrier.

Customers should contact us promptly if a shipment has not arrived within two full business days after the carrier’s estimated delivery date.

All requests for assistance must be submitted within 30 days of the shipment date.

We will assist with available carrier inquiries or claims, but we cannot guarantee that the carrier will approve a claim, refund, or replacement.

Packages Marked “Delivered”

When carrier tracking shows that a package was delivered, the customer should:

1. Check all entrances, porches, mailrooms, parcel lockers, and secure delivery locations.
2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
3. Contact the local carrier office.
4. File a carrier claim or police report when appropriate.

Packages marked as delivered must generally be resolved directly with the carrier, local post office, property management, or police department.

Undelivered Packages With No Tracking Movement

This section applies only to packages that have not been delivered and have shown no tracking movement.

A package that has not moved for 30 consecutive days may become eligible for reshipment beginning on the 31st day.

Reshipment requests must be made between days 31 and 60 following the last tracking movement. The customer must contact our customer service team during this period to request review.

Eligibility is subject to tracking verification, product availability, and the circumstances of the shipment.

Returns and Exchanges

We want you to be satisfied with your purchase. However, because many of our products are intended for professional beauty services and are subject to hygiene and safety requirements, returns are limited.

Return or exchange requests must be submitted within three calendar days of receiving the order.

To be eligible, the product must be:

• Unopened
• Unused
• In its original condition
• In its original packaging
• Complete with any seals, tags, accessories, or included materials
• Suitable for resale

Products that have been opened, used, tested, altered, or removed from their original packaging cannot be returned.

Do not send products directly to the manufacturer.

How to Request a Return

To request a return or exchange, email:

info@myabsolutebeauty.com

Please include:

• Your name
• Order number
• Product name
• Reason for the request
• Photographs when the item is damaged, defective, incorrect, or incomplete

Items sent back without prior authorization will not be accepted.

Once your request is reviewed, we will provide instructions regarding where and how to return the product.

Return Shipping

Customers are responsible for return shipping costs for standard returns or exchanges.

We recommend using a tracked and insured shipping service. My Absolute Beauty is not responsible for returns that are lost, damaged, or delayed while being shipped back to us.

My Absolute Beauty will provide or reimburse reasonable return shipping when we confirm that:

• The wrong product was delivered
• An extra product was delivered
• The item arrived damaged
• The item was defective upon arrival

Restocking Fee

Approved returns may be subject to a $5 restocking fee.

Original shipping charges are not refundable. Return shipping costs are also not refundable unless the return resulted from an error by My Absolute Beauty or a confirmed product defect.

Non-Returnable Products

The following products are final sale and cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:

• Opened or used products
• Lash adhesives
• Lash lift or brow lamination solutions
• Downloadable or digital products
• Gift cards
• Sale or clearance items
• Products that cannot be resold for hygiene or safety reasons
• Wholesale orders

Additional products may be considered non-returnable because of hygiene, safety, expiration, storage, or professional-use requirements.

Lash Adhesive Concerns

If a lash adhesive is not performing correctly, contact us within the three-day reporting period.

Our team may request information about:

• Storage conditions
• Room temperature
• Humidity
• Application method
• Date the adhesive was opened
• Photographs or videos of the product

If our team determines that the issue resulted from a product defect, an exchange may be approved. In certain cases, returning the adhesive may not be required.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery.

Contact us within three calendar days of delivery when:

• A product arrived damaged
• A product appears defective
• You received the wrong item
• An item is missing from the shipment
• You received an additional item that you did not order

Email info@myabsolutebeauty.com with your order number and clear photographs of:

• The product
• The shipping box
• The interior packaging
• The shipping label
• Any visible damage or leakage

Claims submitted without sufficient documentation may be delayed or denied.

Damage and defect investigations may take approximately 7–10 business days to complete.

Cancellations and Order Changes

To request an order cancellation or modification, email info@myabsolutebeauty.com as soon as possible.

We will make reasonable efforts to accommodate the request. However, an order cannot be changed or canceled after it has been processed, packaged, assigned a shipping label, or shipped.

Submitting a cancellation request does not guarantee that the order can be canceled.

Refunds

When an approved return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be returned to the original payment method, less any applicable:

• Original shipping charges
• Return shipping charges
• Restocking fees
• Non-refundable service charges

After a refund is issued, it may take approximately 5–10 business days for your bank or card provider to process and post the funds to your account.

Processing times vary by financial institution and are outside the control of My Absolute Beauty.

Exchanges

Approved exchanges are subject to product availability.

Products may be exchanged for an item of equal or lesser value. When the replacement item has a lower value, any applicable credit or refund will be determined after inspection of the returned product.

When the replacement item has a higher value, the customer may be required to pay the difference and any applicable shipping charges.

Sale Items, Digital Products, and Gift Cards

All sale items, clearance items, downloadable products, digital products, and gift cards are final sale.

They cannot be returned, exchanged, or refunded unless required by applicable law or unless a physical product arrived damaged or incorrect.

Wholesale Orders

All wholesale orders are final sale, as stated in the applicable Wholesale Agreement.

Wholesale products cannot be returned, exchanged, or refunded except when an incorrect product was shipped or a verified product defect or shipping damage is reported within the required timeframe.

Contact Us

For questions about shipping, returns, exchanges, damaged products, or an existing order, please contact:

My Absolute Beauty
1459 E Ridge St., Suite 1
Washington, UT 84780
United States

Email: info@myabsolutebeauty.com
Support availability: Monday through Friday
Typical response time: 24–48 business hours